Before you make a purchase there are certain questions you need answered. Here in our frequently asked questions section we have provided the answers to the most popular questions our customers ask. If your question hasn’t been answered here please feel free to contact us on 1800 234 0781.
When will I receive my Chinese Lantern?
Once your order has been processed, you can expect it to ship out within 24 hours. All orders taken on Friday evenings and weekends will be shipped out the following Monday. Ground shipment to all lower 48 states usually takes about 3-5 working days. Shipments to Hawaii, Alaska and Canada can take up to 7 to 10 working days if sent by ground.
How much does shipping and tax cost?
Shipping by ground is fairly cheap. You will see the actual cost of shipping after you enter your payment details on Google checkout. You will have the opportunity to review the total cost including shipping, before confirming the purchase. Only Texas Residents will be charged sales tax of 8.25%
Will the Chinese Lanterns harm the environment?
No, not at all. Chinese Lanterns are made with 100% biodegradable materials. Once the Chinese Lantern wick has burned out the lantern will float back down to the ground.
Are they safe to use?
Yes, Chinese Lanterns are completely safe. But they do involve the use of a naked flame so please ensure you familiarise yourself with the safety instructions prior to using them.
How do I light them?
It’s best to use two people for this, one to hold out the edges of the lantern and one to light the small cardboard square in the centre of the lantern. It works best if you light each corner of the cardboard wick while the lantern is upright. You can watch a demonstration of the Chinese Lantern being lit in the Image Gallery section of our website.
What are the best conditions to use them in?
Chinese Lanterns can be used in a variety of different environments; however the conditions they perform best in are still weather, clear skies and large open spaces. They can be used in the rain if it’s only light or drizzling but it is advised not to use them in heavy downpours.
Can my children use them?
It is strongly advised that children are not left unsupervised with Chinese Lanterns as flames and matches/lighters are involved. Children should not attempt to light the lanterns or launch a lantern by themselves under any circumstances.
Are Chinese Lanterns known by any other names?
Chinese Lanterns are also known as khoom fay, sky lanterns, glo lanterns, sky candle, chinese lanterns or thai lanterns in different parts of the world.
